Refund policy

Return & Refund Policy

For customers located in the European Union, the “European Union Right of Withdrawal” section below takes precedence over any conflicting provision of this Return & Refund Policy.

We have a 14-day return request policy, which means you have 14 days after receiving your item to contact us and request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, unopened where applicable, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The requirements in this section do not limit any statutory rights that may apply under applicable consumer protection laws, including the European Union Right of Withdrawal described below.

To start a return, please submit a return request through our return form at:

https://hyggear.com/pages/returns

If you are unable to use the return form, you may contact us at feelgreat@hyggear.com.

If your return is accepted, we will provide you with the address where the return item should be sent. Items sent back without prior notification may not be accepted. Customers located in the European Union may exercise their withdrawal rights as described in the European Union Right of Withdrawal section above.

All return shipping fees are covered by the customer.

What Our 100% Satisfaction Guarantee Means

When we say that we offer a 100% satisfaction guarantee, we mean that our team is committed to helping every customer get the best possible experience with their Hyggear product.

This includes:

  • Friendly customer support
  • Usage guidance
  • Product tips and tricks
  • Troubleshooting help
  • Practical recommendations
  • Care instructions based on the product purchased

Our 100% satisfaction guarantee does not mean that every order is automatically eligible for a refund.

Refund eligibility is always determined according to this Return & Refund Policy, the condition of the product, the product category, and whether the item has been opened, used, worn, applied, cooked with, or otherwise made unsuitable for return.

For hygiene, safety, and quality-control reasons, some products cannot be returned or refunded once they have been shipped, opened, unsealed, worn, tested, applied, or used.

Damages and Issues

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or if you receive the wrong item, contact us immediately at:

feelgreat@hyggear.com

This allows us to evaluate the issue and make it right.

Please include:

  • Your order number
  • A short explanation of the issue
  • Clear photos or videos of the product and packaging, where possible

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Personal care goods
  • Hygiene items
  • Beauty products
  • Skincare products that have been opened or used
  • Wearable foot-care products
  • Used kitchenware
  • Custom products
  • Perishable goods
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Sale items, where applicable

For hygiene, safety, and quality-control reasons, the following product categories are non-returnable and non-refundable once opened, unsealed, worn, tested, applied, used, or removed from their original protective packaging.

Foot-Care, Toe-Care & Wearable Support Products

This includes, but is not limited to:

  • Hyggear™ Hammer Toe Straightener
  • Hyggear™ Bunion Corrector
  • Hyggear™ Bunion Fix
  • Hyggear™ Big Toe Straightener
  • Hyggear™ Toe Separators
  • Hyggear™ Silicone Toe Separator
  • Hyggear™ Toe Spacer
  • Hyggear™ Bunion Protector & Alignment Corrector
  • Hyggear™ Bunion Aligner
  • Hyggear™ Big Toe Spacer
  • Hyggear™ Bunion Correction Sleeves
  • Hyggear™ Adjustable Day and Night Toe Fixed Strap
  • Hyggear™ Bunion Cushions
  • Hyggear™ Little Toe Corrector
  • Hyggear™ Tailor’s Bunion Corrector
  • Hyggear™ Anti-Plantar Fasciitis Insoles
  • Hyggear™ Magnetic Insoles
  • Hyggear™ Silicone Heel Protectors

Foot-Care Product Return Rule

For hygiene reasons, foot-care products cannot be returned or refunded once opened, worn, tested, placed on the foot, removed from their protective packaging, or otherwise used.

This includes toe separators, bunion correctors, hammer toe straighteners, insoles, heel protectors, toe spacers, bunion cushions, correction sleeves, and other wearable foot-care products.

To be eligible for a return, these items must be completely unused, unopened where applicable, and in their original packaging.

For customers located in the European Union, statutory withdrawal rights may apply except where a valid hygiene or health-protection exemption applies under applicable law.

Skincare, Balm & Beauty Products

This includes, but is not limited to:

  • Hyggear™ DermaRestore Balm
  • Hyggear™ DermaRestore for Crepey Skin
  • Hyggear™ DermaRestore Eye Balm
  • Hyggear™ DermaRestore Device for Crepey Skin

DermaRestore Return Rule

For hygiene and safety reasons, Hyggear DermaRestore products cannot be returned or refunded once opened, unsealed, tested, applied, or used.

This includes DermaRestore Balm, DermaRestore for Crepey Skin, DermaRestore Eye Balm, and any other DermaRestore skincare or balm product.

To be eligible for a return, DermaRestore products must remain unopened, unused, and in their original sealed packaging.

For customers located in the European Union, statutory withdrawal rights may apply except where a valid hygiene or health-protection exemption applies under applicable law.

Kitchenware & Cooking Products

This includes, but is not limited to:

  • Hyggear™ Titanium Pan
  • Hyggear™ Pan Lid
  • Hyggear™ Cookware Lid
  • Hyggear™ Kitchenware Accessories
  • Hyggear™ Kitchen Utensils
  • Any other Hyggear kitchenware, cookware, lids, cooking accessories, or related upsell products

Kitchenware Return Rule

Hyggear kitchenware and cooking products can only be returned if they are completely unused, undamaged, and in their original packaging.

Kitchenware and cooking products cannot be returned or refunded after they have been used even once. This includes any contact with food, oil, water, heat, cleaning products, cooking surfaces, utensils, or other cookware.

Once a kitchenware item has been cooked with, washed, heated, scratched, stained, assembled, or otherwise used, it is no longer eligible for return or refund for safety and quality-control reasons.

For customers located in the European Union, statutory withdrawal rights may apply as described below.

Hyggear Titanium Pan Return Rule

The Hyggear Titanium Pan can only be returned if it is completely unused, undamaged, and in its original packaging.

The Hyggear Titanium Pan cannot be returned or refunded after it has been used even once. This includes any contact with food, oil, water, heat, cleaning products, cooking surfaces, or utensils.

Once the pan has been cooked with, washed, heated, scratched, stained, or otherwise used, it is no longer eligible for return or refund for safety and quality-control reasons.

For customers located in the European Union, statutory withdrawal rights may apply as described below.

Sale Items and Gift Cards

Unfortunately, we cannot accept returns or refunds on sale items, promotional items, VIP offers, limited-time discounted items, or gift cards, unless required by applicable law, including applicable consumer withdrawal rights.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have, if it is eligible for return.

Once the return is accepted, you can make a separate purchase for the new item.

European Union Right of Withdrawal

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without providing a justification.

To exercise your right of withdrawal, you must notify us within this 14-day period. You may submit your request through your customer account at account.hyggear.com, through our return request form at https://hyggear.com/pages/returns, or by emailing us at feelgreat@hyggear.com.

Once you have notified us of your decision to withdraw, you must return the goods within 14 days of that notification.

Pre-Shipment Cancellations

If you cancel your order before it has been shipped, we will issue your refund within 14 days of the cancellation request. You may cancel unfulfilled orders through your customer account at account.hyggear.com or by contacting us at feelgreat@hyggear.com.

Refunds

We will issue your refund within 14 days of receiving the returned goods, or proof that the goods have been returned, whichever occurs first.

Your refund will include the standard outbound shipping costs paid for delivery of the order. Additional costs arising from your selection of premium, expedited, or express shipping methods are not refundable.

Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.

Return Shipping

You are responsible for the cost of returning the goods unless otherwise required by applicable law.

Condition of Returned Goods

You may inspect and handle the goods as you would be permitted to do in a physical retail store to establish their nature, characteristics, and functioning.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. We may reduce the refund to reflect any such diminished value.

To facilitate processing, please return goods with their original packaging, accessories, instructions, and documentation where reasonably possible.

Exemptions — Goods Not Eligible for Return

The right of withdrawal does not apply to:

• Sealed goods that are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery. This may include certain foot-care, orthotic, compression, or similar products supplied in sealed hygienic packaging.

• Customized or personalized products made according to your specifications or clearly personalized.

• Digital content supplied electronically after access, download, or performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.

Proof of Purchase

We may request your order number, receipt, or other information reasonably necessary to identify your purchase and process your request.

Contact Information

If you have any questions regarding your withdrawal rights, returns, or refunds, please contact us at feelgreat@hyggear.com.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund was approved or not.

For customers in the European Union, refunds will be processed in accordance with the European Union Right of Withdrawal section above. For all other customers, approved refunds are typically processed within 20 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 25 business days have passed since we approved your return, please contact us at:

feelgreat@hyggear.com

Return Shipping Fees

All return shipping fees are covered by the customer.

We are not responsible for returns that are lost, delayed, or sent to the wrong address. We recommend using a tracked shipping service when returning an item.

Items Sent Without Approval

Items sent back without first notifying us of a return request may not be accepted. Customers located in the European Union may exercise their withdrawal rights through the methods described in the European Union Right of Withdrawal section below.

Please contact us at feelgreat@hyggear.com before sending anything back.

Contact

For any return, refund, exchange, or product support question, please contact us at:

feelgreat@hyggear.com