Refund policy

Return & Refund Policy

We have a 14-day return request policy, which means you have 14 days after receiving your item to contact us and request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, unopened where applicable, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at:

feelgreat@hyggear.com

If your return is accepted, we will provide you with the address where the return item should be sent. Items sent back to us without first requesting a return will not be accepted.

All return shipping fees are covered by the customer unless the item arrived defective, damaged, or incorrect.

What Our 100% Satisfaction Guarantee Means

When we say that we offer a 100% satisfaction guarantee, we mean that our team is committed to helping every customer get the best possible experience with their Hyggear product.

This includes:

  • Friendly customer support
  • Usage guidance
  • Product tips and tricks
  • Troubleshooting help
  • Practical recommendations
  • Care instructions based on the product purchased

Our 100% satisfaction guarantee does not mean that every order is automatically eligible for a refund.

Refund eligibility is always determined according to this Return & Refund Policy, the condition of the product, the product category, and whether the item has been opened, used, worn, applied, cooked with, or otherwise made unsuitable for return.

For hygiene, safety, and quality-control reasons, some products cannot be returned or refunded once they have been shipped, opened, unsealed, worn, tested, applied, or used.

Damages and Issues

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or if you receive the wrong item, contact us immediately at:

feelgreat@hyggear.com

This allows us to evaluate the issue and make it right.

Please include:

  • Your order number
  • A short explanation of the issue
  • Clear photos or videos of the product and packaging, where possible

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Personal care goods
  • Hygiene items
  • Beauty products
  • Skincare products that have been opened or used
  • Wearable foot-care products
  • Used kitchenware
  • Custom products
  • Perishable goods
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Sale items, where applicable

For hygiene, safety, and quality-control reasons, the following product categories are non-returnable and non-refundable once opened, unsealed, worn, tested, applied, used, or removed from their original protective packaging.

Foot-Care, Toe-Care & Wearable Support Products

This includes, but is not limited to:

  • Hyggear™ Hammer Toe Straightener
  • Hyggear™ Bunion Corrector
  • Hyggear™ Bunion Fix
  • Hyggear™ Big Toe Straightener
  • Hyggear™ Toe Separators
  • Hyggear™ Silicone Toe Separator
  • Hyggear™ Toe Spacer
  • Hyggear™ Bunion Protector & Alignment Corrector
  • Hyggear™ Bunion Aligner
  • Hyggear™ Big Toe Spacer
  • Hyggear™ Bunion Correction Sleeves
  • Hyggear™ Adjustable Day and Night Toe Fixed Strap
  • Hyggear™ Bunion Cushions
  • Hyggear™ Little Toe Corrector
  • Hyggear™ Tailor’s Bunion Corrector
  • Hyggear™ Anti-Plantar Fasciitis Insoles
  • Hyggear™ Magnetic Insoles
  • Hyggear™ Silicone Heel Protectors

Foot-Care Product Return Rule

For hygiene reasons, foot-care products cannot be returned or refunded once opened, worn, tested, placed on the foot, removed from their protective packaging, or otherwise used.

This includes toe separators, bunion correctors, hammer toe straighteners, insoles, heel protectors, toe spacers, bunion cushions, correction sleeves, and other wearable foot-care products.

To be eligible for a return, these items must be completely unused, unopened where applicable, and in their original packaging.

Skincare, Balm & Beauty Products

This includes, but is not limited to:

  • Hyggear™ DermaRestore Balm
  • Hyggear™ DermaRestore for Crepey Skin
  • Hyggear™ DermaRestore Eye Balm
  • Hyggear™ DermaRestore Device for Crepey Skin

DermaRestore Return Rule

For hygiene and safety reasons, Hyggear DermaRestore products cannot be returned or refunded once opened, unsealed, tested, applied, or used.

This includes DermaRestore Balm, DermaRestore for Crepey Skin, DermaRestore Eye Balm, and any other DermaRestore skincare or balm product.

To be eligible for a return, DermaRestore products must remain unopened, unused, and in their original sealed packaging.

Kitchenware & Cooking Products

This includes, but is not limited to:

  • Hyggear™ Titanium Pan

Hyggear Titanium Pan Return Rule

The Hyggear Titanium Pan can only be returned if it is completely unused, undamaged, and in its original packaging.

The Hyggear Titanium Pan cannot be returned or refunded after it has been used even once. This includes any contact with food, oil, water, heat, cleaning products, cooking surfaces, or utensils.

Once the pan has been cooked with, washed, heated, scratched, stained, or otherwise used, it is no longer eligible for return or refund for safety and quality-control reasons.

Sale Items and Gift Cards

Unfortunately, we cannot accept returns or refunds on sale items, promotional items, VIP offers, limited-time discounted items, or gift cards, unless required by applicable law.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have, if it is eligible for return.

Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.

However, this right may not apply to products that are sealed for hygiene, health protection, safety, or quality-control reasons once they have been opened, unsealed, worn, applied, tested, or used.

As above, eligible items must be in the same condition that you received them: unused, unworn, unopened where applicable, with tags, and in their original packaging.

You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 20 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 25 business days have passed since we approved your return, please contact us at:

feelgreat@hyggear.com

Return Shipping Fees

All return shipping fees are covered by the customer unless the item arrived defective, damaged, or incorrect.

We are not responsible for returns that are lost, delayed, or sent to the wrong address. We recommend using a tracked shipping service when returning an item.

Items Sent Without Approval

Items sent back to us without first requesting a return will not be accepted.

Please contact us at feelgreat@hyggear.com before sending anything back.

Contact

For any return, refund, exchange, or product support question, please contact us at:

feelgreat@hyggear.com